As the world continues to grapple with the ongoing COVID-19 Pandemic, we want to ensure our customers understand how MTI is responding to the situation and how the restrictions will impact our business operations in the coming weeks.
Below is a letter that details our response and highlights all temporary changes from our CEO and President, Dan Adams:
Dear MTI Customers:
Manufacturing Technology, Inc., is dealing with the uncertainty of COVID-19 and the outbreak’s effect on our employees, our customers, and our partners. We are a global company as well as a family company, and COVID-19’s designation as a global pandemic puts MTI in the difficult situation of balancing our employee’s welfare with our customer expectations. As such, we want to make you aware of steps we are taking to protect the health of our employees, their families, and our customers.
One of the core strengths of MTI is our ability to move teams among our global facilities so we may respond with the appropriate skillset to meet our customer needs.
The COVID-19 crisis with the impending travel restrictions now hamper this flexibility, while also creating a conflict with our core values as a Family Company.
Many of our MTI Family members care for and are in close contact with those who may have significant risk factors for the COVID-19 virus. It would be irresponsible for MTI to send our employees around the country or globe, and then expect that there will be no family impact upon their return home.
We also understand our customers’ needs to protect their employees as well. You may have purchased machines from MTI that may be nearing delivery on our floor or may need service at your facility. Or, you may have a weld development project that is scheduled to run in the US or UK.
According to the latest guidelines, the responsible action for preventing the spread of this virus when traveling between locations is to implement a self-quarantine for two weeks. This is not an ideal situation as MTI and our customers may have employees in another country who need medical attention but are in a situation where there may be an increasing strain on medical facilities. Couple this with the anxiety of a traveler not knowing when they could return home.
Additionally, neither businesses can afford to lose access to their experts for extended periods of time. Therefore, MTI is restricting travel of our employees to customer locations, and the travel of customers to MTI facilities through April 17, 2020. We will determine if this date will be extended as events warrant.
MTI will work with our customers to find ways to support existing machines while making progress on current projects. This will help to minimize the impact to your business and to our business. We are all in this together.
Should you have an emergency, please reach out to MTI so we can provide support in a way that put neither of our employees nor their families at risk.
Daniel C Adams
President and CEO